nustar Terms & Conditions

These Terms and Conditions (the "Terms") constitute a legally binding agreement between you (the "Member" or "Player") and nustar (the "Company", "we", "us", or "our"), governing your access to and use of the nustar Casino platform available at nustar.one and any associated mobile interfaces, applications, or services (collectively, the "Platform").

By registering an account, accessing the Platform, or placing any wager on nustar, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety, including any additional policies incorporated by reference, such as the nustar Privacy Policy and Responsible Gaming Policy.

nustar is an online casino and sports betting platform serving Filipino players in accordance with applicable Philippine gaming laws and PAGCOR regulatory standards. The Platform offers slots, live dealer games, sports betting, bingo, fishing arcade games, and other gaming products as updated from time to time.

The following terms, where capitalised, carry the meanings set out below throughout these Terms:

• "Account" means the individual member account registered by a Player on the nustar platform.
• "Balance" means the total of real-money funds held in a Player's nustar Account wallet at any given time.
• "Bonus Funds" means promotional credits, free spins, cashback amounts, or other non-cash incentives credited to an Account by nustar under a promotional offer.
• "Game" means any slot machine, live dealer table game, sports betting market, bingo room, fishing arcade title, or other gaming product available on the nustar Platform.
• "KYC" means Know Your Customer verification, being the identity and age verification process required of all Members under PAGCOR and Philippine law.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the regulatory authority governing gaming activities in the Philippines.
• "Restricted Jurisdiction" means any country, territory, or region from which access to or use of the nustar Platform is prohibited by applicable law.
• "Wagering Requirement" means the number of times Bonus Funds must be wagered before they and any associated winnings may be withdrawn, as specified in the applicable promotion terms.
• "Wager" means a real-money bet placed on any Game available on the nustar Platform.

Access to and use of the nustar Platform is strictly subject to the following eligibility requirements, all of which must be satisfied at all times:

• You must be at least 21 years of age. This is an absolute requirement under PAGCOR regulations governing online casino gaming in the Philippines. No exceptions are made regardless of the jurisdiction of residence.
• You must be a natural person, not a corporation, trust, or other legal entity.
• You must not be accessing the Platform from a Restricted Jurisdiction. It is your responsibility to ensure that your use of nustar is lawful in your jurisdiction of residence.
• You must not be acting as an agent for, or on behalf of, any third party when registering or playing on nustar.
• You must not be a current employee, contractor, or immediate family member of a nustar employee or affiliated entity, unless written consent has been obtained in advance.
• You must not have a self-exclusion order active on your account, whether voluntary or regulatory.

Each Player may maintain only one (1) active Account on the nustar Platform at any time. Creation of duplicate or multiple accounts — whether in the same name or under aliases — constitutes a material breach of these Terms and may result in permanent suspension and forfeiture of all balances.

When registering, you must provide accurate, complete, and current information including your full legal name, valid Philippine mobile number, date of birth, and a functioning email address. nustar reserves the right to request additional documentation to verify the accuracy of registration information at any time.

• You are responsible for maintaining the confidentiality of your nustar login credentials (username and password).
• nustar recommends enabling two-factor authentication (2FA) via SMS OTP on your account for additional security.
• You must notify nustar immediately if you suspect unauthorised access to your Account.
• nustar will not be liable for any losses resulting from your failure to safeguard your login credentials.
• nustar will never ask for your password via email, SMS, or live chat. Treat any such request as a phishing attempt and report it to nustar support.

nustar accepts deposits and processes withdrawals via the following payment channels: GCash, PayMaya, BPI, BDO, Metrobank, and cryptocurrency where available. Accepted payment methods are subject to change; current methods are displayed in the nustar Account Wallet at the time of transaction.

• The minimum deposit is ₱100 for e-wallet methods (GCash, PayMaya). Bank transfer minimums may vary and are displayed at the point of transaction.
• All deposits and withdrawals must be processed through payment methods registered in the Player's own name. Third-party funding or withdrawal to third-party accounts is strictly prohibited.
• Withdrawal requests from verified accounts will be processed within nustar's published timeframes: GCash and PayMaya within 5–30 minutes; bank transfers within 2–24 hours. These timeframes are subject to payment network availability and regulatory review requirements.
• nustar does not charge internal processing fees on standard deposits and withdrawals, though your payment provider may apply their own network fees.
• Withdrawals may be delayed or withheld pending completion of KYC verification or compliance review. nustar will notify the Player if a hold is placed on a withdrawal request.
• Funds deposited into a nustar Account are used exclusively for gaming purposes on the Platform. nustar Accounts are not bank accounts and do not accrue interest.

All Games available on the nustar Platform operate using independently certified Random Number Generator (RNG) technology or, in the case of live dealer games, real physical game equipment operated by trained dealers under video supervision. nustar does not manipulate game outcomes.

• Each Game on nustar is subject to its own specific rules, displayed within the game interface or accompanying help documentation. Players are advised to review individual game rules before wagering.
• In the event of a discrepancy between a displayed payout and the outcome of a Game, nustar's server-side records shall be the definitive reference.
• nustar reserves the right to void any Wager placed in error due to a technical malfunction, software error, or incorrect odds display. In such cases, the original stake will be returned to the Player's Account.
• Sports betting markets are subject to their own specific settlement rules. In-play bets accepted after a match-determining event (e.g., a goal or knockout) due to latency shall be voided and the stake returned.
• Collusion, match-fixing, exploitation of software vulnerabilities, use of automated betting scripts or bots, or any other form of cheating is strictly prohibited and will result in immediate account suspension and referral to PAGCOR or relevant law enforcement authorities.

nustar may offer welcome bonuses, reload bonuses, free spins, cashback promotions, VIP rewards, and other incentive programs at its discretion. All promotional offers are subject to these Terms and the specific terms and conditions published alongside each individual promotion.

• Bonus Funds must be used within the validity period stated in the applicable promotion. Bonus Funds that expire unused will be forfeited automatically.
• Wagering Requirements must be met in full before Bonus Funds or associated winnings become eligible for withdrawal. The applicable multiplier will be stated in the promotion terms (e.g., 30× the bonus amount).
• Certain Games may contribute at different rates toward meeting Wagering Requirements. Live dealer games, for example, may contribute at a lower percentage than slots. Contribution rates are specified per promotion.
• nustar reserves the right to withdraw, modify, or cancel any promotion at any time, with reasonable advance notice where practicable.
• Abuse of promotional offers — including but not limited to creating multiple accounts to claim offers multiple times, placing low-risk bets to neutralise wagering requirements, or exploiting technical errors in bonus calculations — constitutes a material breach of these Terms.
• nustar's decision on any bonus-related dispute is final and binding.

The following activities are expressly prohibited on the nustar Platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent ban, forfeiture of balance, and referral to appropriate authorities:

• Registering or using the Platform if you are under 21 years of age.
• Providing false, inaccurate, or misleading information during registration or KYC verification.
• Opening or maintaining more than one Account on the Platform.
• Using the Platform for money laundering, terrorist financing, or any other illegal financial activity.
• Using automated software, bots, algorithms, or artificial intelligence to place Wagers or manipulate game outcomes.
• Exploiting software bugs, glitches, or vulnerabilities. Any such exploit must be reported to nustar immediately. Exploitation for personal gain is a breach of these Terms.
• Colluding with other Players or third parties to gain an unfair advantage in any Game.
• Using payment methods belonging to a third party for deposits or withdrawals.
• Attempting to manipulate, compromise, or interfere with the nustar Platform's infrastructure, including its servers, payment systems, and security features.
• Making abusive, threatening, defamatory, or harassing communications toward nustar staff, dealers, or other players via any channel.

nustar is committed to promoting responsible gaming and operates in compliance with PAGCOR's responsible gaming framework. The Platform provides Members with a suite of self-management tools designed to help players maintain control over their gaming activity.

• Deposit Limits: Members may set daily, weekly, or monthly deposit caps via Account Settings. Once set, a limit reduction takes effect immediately; a limit increase requires a 24-hour cooling-off period.
• Session Time Limits: Players can configure automatic session expiry reminders and time-out caps from within their Account.
• Cooling-Off Periods: Temporary account suspension of 24 hours, 7 days, or 30 days can be activated by any Member who wishes to take a break from gaming.
• Self-Exclusion: Members may voluntarily self-exclude from the nustar Platform for a minimum period of six months or permanently. Self-exclusion requests are processed within 24 hours. During self-exclusion, marketing communications are suspended and the excluded Player will not receive promotional offers.
• Reality Check Notifications: Periodic on-screen prompts are available to remind Players of the time spent in a session and their current session net position.

nustar does not extend credit to Players. The Platform is entertainment only and is not a means of generating income. For information on problem gambling support resources, please visit our Responsible Gaming page.

All content available on the nustar Platform — including but not limited to software, source code, game assets, graphic designs, logos, trademarks, audio files, video streams, and written materials — is the exclusive property of nustar or its licensed content providers and is protected by applicable intellectual property laws in the Philippines and internationally.

Members are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the nustar Platform solely for personal, non-commercial gaming purposes in accordance with these Terms. No licence is granted to copy, distribute, reproduce, publicly display, reverse-engineer, or create derivative works from any nustar content without prior written authorisation.

To the fullest extent permitted by Philippine law, nustar shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, service interruptions, or errors in game outcomes caused by technical failures outside nustar's reasonable control.

nustar's total aggregate liability to any Member arising from or relating to these Terms or the use of the Platform shall not exceed the total amount deposited by that Member into their nustar Account in the thirty (30) days immediately preceding the event giving rise to the claim.

nustar collects, processes, stores, and uses your personal information in accordance with its Privacy Policy, which is incorporated into these Terms by reference and available at nustar.one/privacy-policy. By registering and using the nustar Platform, you acknowledge and consent to the data practices described in the Privacy Policy.

In summary, nustar collects personal data necessary to operate your Account, verify your identity for KYC purposes, process deposits and withdrawals, deliver customer support, and comply with applicable PAGCOR and Philippine anti-money laundering reporting obligations. nustar does not sell personal data to third parties for independent marketing purposes.

nustar retains transaction records and player data for a minimum of five (5) years from account closure or the last recorded transaction, as required under Philippine financial regulations.

nustar reserves the right to suspend, restrict, or permanently close any Account at any time and without prior notice if nustar has reasonable grounds to believe that:

• The Account holder has breached any provision of these Terms;
• The Account is being used for fraudulent, money laundering, or other illegal purposes;
• The Account holder has provided false or misleading information during registration or KYC;
• The Account holder is under 21 years of age;
• Regulatory or legal requirements compel nustar to do so;
• The Account holder is subject to a self-exclusion order and attempts to continue playing.

Where an Account is closed for cause (i.e., due to a breach of these Terms), nustar reserves the right to withhold and forfeit any remaining Balance. Where an Account is closed without cause by nustar, the verified Balance will be returned to the Player via their registered payment method within the standard processing timeframe.

A Member may voluntarily close their nustar Account at any time by contacting nustar support through the Platform's live chat. Verified real-money balances will be returned to the Player's registered payment method within the standard withdrawal processing timeframe.

nustar reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to registered Members via email or on-platform notification at least seven (7) days prior to the effective date of the change, except where immediate amendment is required by law or regulatory directive.

Continued use of the nustar Platform following the effective date of any amendment constitutes acceptance of the revised Terms. If you do not agree with an amendment, you must cease using the Platform and contact support to close your Account before the effective date.

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter — including non-contractual disputes — shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

In the event of a dispute relating to the nustar Platform or these Terms, the Player should first contact nustar support to attempt resolution through nustar's internal complaints process. nustar will acknowledge all formal complaints within 48 hours and aim to resolve them within 14 calendar days.

If a dispute cannot be resolved through nustar's internal process, the parties agree to submit to the non-exclusive jurisdiction of the appropriate courts of the Republic of the Philippines. Disputes arising from PAGCOR-regulated activities may also be submitted to PAGCOR for regulatory arbitration where applicable.

For questions regarding these Terms and Conditions, or to raise a formal complaint, please contact nustar through the following channels:

nustar aims to respond to all written support inquiries within 24 hours. For urgent account matters including suspected unauthorised access, please use the 24/7 live chat channel for the fastest response.